Privacy Policy

We collect the following categories of information:

We use the information we collect to:

• Create and manage your account and authenticate your identity.
• Enable you to create, manage, and promote your shop and products.
• Connect buyers with sellers through search and discovery features.
• Send transactional emails (account verification, password reset, order notifications).
• Send push notifications and in-app notifications about activity relevant to you.
• Improve and personalise the platform experience.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with applicable legal obligations in Tanzania and internationally.
• Respond to your customer support requests.

We do not sell your personal information to third parties.

We may share your information in the following circumstances:

• With other users: Shop details (name, address, phone, WhatsApp number, logo, banner, and product listings) are visible to all platform users as part of your public shop profile.
• Service providers: We work with trusted third-party providers for cloud hosting, file storage, and analytics. These providers are contractually bound to protect your data.
• Legal requirements: We may disclose your information if required by law, court order, or governmental authority in Tanzania or any other applicable jurisdiction.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. You will be notified before this occurs.

Your data is stored on secure servers. We implement industry-standard security measures including:

• Encryption of data in transit using HTTPS/TLS.
• Secure password hashing — we never store plain-text passwords.
• Token-based authentication with short-lived access tokens and refresh token rotation.
• Regular security audits and vulnerability assessments.

While we take all reasonable precautions, no system is completely secure. We encourage you to use a strong, unique password and keep your account credentials confidential.

Horizoney uses cookies and local storage to maintain your session and authentication state. These are strictly necessary for the platform to function. We do not use advertising or tracking cookies.

You can disable cookies in your browser settings, but doing so may prevent you from logging in or accessing authenticated features.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your account and associated personal data.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to certain processing activities, such as direct marketing.

To exercise any of these rights, please contact us at support@horizoney.com. We will respond within 30 days.

Horizoney is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with their personal information, please contact us immediately at support@horizoney.com and we will take steps to remove that information.

Our platform may contain links to third-party websites or services (e.g., WhatsApp, Google Maps). This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify you via email or an in-app notification. Your continued use of the platform after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact: